Refund Policy
We want you to love every Maison Lumière experience. If for any reason you are not completely satisfied, you may return most new, unopened items within 7 days of delivery for a full refund.
If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.
Refund Timeline
Once your return is received and inspected, refunds are typically processed within four weeks. This includes:
Transit time for your return to reach us
Processing time upon receipt
Bank processing time to reflect the refund on your statement
In many cases, refunds are issued more quickly.
How to Initiate a Return
Simply email our team at hello@maisonlumiere.me and include:
Your order number
A brief reason for the return
Photos (if the item is damaged or incorrect)
We’ll guide you through the return process with care.